Support

Quick answers and an easy way to reach us.

Frequently asked questions

Do I need internet to use the app?

Not for reading. The Bible and the cards already downloaded work offline. Videos and some optional features need a connection.

How do I change the text size?

In the reader, tap Aa at the top of the screen and choose a comfortable size. Your choice is saved.

How do I turn reminders on or off?

Open Settings › Reminders and pick a time. You can also turn off the app's notifications in iPhone Settings › Notifications.

How do I subscribe to Pro?

Tap any content marked Pro and follow the steps. Payment is handled by your Apple account, and the price is shown before you confirm.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings › [your name] › Subscriptions, choose Vivid Bible and tap Cancel. Access continues until the end of the period you already paid for.

I got a new iPhone. How do I get Pro back?

I would like a refund.

Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.

Where are my notes and saved items stored?

On your device. If you delete the app without having turned on a backup, this information is removed with it.

How do I delete my data?

Deleting the app removes local data. If you created an account, go to Settings › Account › Delete account or write to us. See the Privacy Policy for details.

I found a mistake or an inaccurate statement.

Thank you for letting us know. Write to us with the book and card name, or send a screenshot.

Contact us

Email [email protected]. Tell us your iPhone model and iOS version and, if possible, attach a screenshot. We answer in English, Portuguese or Spanish.